Frequently Asked Questions

How long does it take to process and ship an order?

Processing/fulfillment time is 3-5 business days. After we have processed your package, we will notify you by email once your package has been shipped out.

Can I cancel my order for a customized hoodie?

If you need to cancel your order, please contact our customer support as soon as possible. Depending on the stage of processing, we may be able to accommodate your cancellation request. However, please note that once the production process has begun, cancellations may not be possible.

Can I make changes to my order after it's been placed?

Once an order has been placed, it may not be possible to make changes to the customization details. However, if you notice an error or need to modify your order, please contact our customer service team as soon as possible, and we'll do our best to assist you.

What payment methods do you accept for customized hoodie orders?

We accept a variety of payment methods for your order, including Visa, American Express, Mastercard, Apple Pay, Google Pay, and several others. You can choose the payment option that is most convenient for you during the checkout process.

How can I track the status of my order?

A tracking number will be emailed as soon as items have been shipped.

How can I contact customer support regarding my order?

If you need to contact our customer support regarding your order, you can reach us via email: ahlulbaytunion@gmail.com.

Please send your inquiries, questions, or concerns to our dedicated customer support email address, which can be found on our website's "Contact Us" page.

Do you ship internationally?

In addition to the United Kingdom, we currently ship to the United States, Canada, and Australia, with plans to expand our shipping options to more countries soon. Shipping costs will be calculated for you at checkout.